Disclaimer

TERMS OF USE

Jovovonaturals.com

To Our valued customers and visitors,

This agreement is our Terms of Use and governs our business relationship. It is a legal agreement (i.e. “agreement”) between you (i.e. “user”, “visitor”, “you” or “your”) and Jovovonaturals.com (i.e. “company”, “we”, “our”). Please read these terms prior to using or accessing our website.  If you disagree with these terms, or are under the age of eighteen (18), please do not use or access our website.

USING AND REGISTERING THROUGH OUR WEBSITE

When you register, use our website, or order products and services from our website, you agree to all of the terms and conditions found within this Agreement.  Other rules and policies are incorporated within this agreement.  Our Privacy Policy, which explains what information we collect from you, and how we use that information can be found at: www.jovovonaturals.com.

We may publish or make our rules, policies, and procedures available on our website from time to time. We reserve the right to amend these Terms of Use at any time.  Terms and conditions apply to all users and visitors of our website and services, including but not limited to: customers; users; and third parties that access our Website.

You may browse our website and view its content without registering, but as a condition to ordering products, you will be required to register for an account.  When registering, you warrant and promise that you are over the age of eighteen (18), and you are providing us with accurate and complete registration information, which includes and is not limited to:

Your name; user name; e-mail address; password; and contact information.  You understand that it is your responsibility to maintain and keep safe your registration information, such as your email address; login; and password.  You must immediately notify us in writing via email: if you believe your account has been hacked; you recognize unauthorized activity on your account; or you believe your account security has been breached.

You understand that users may not: create multiple accounts (only one account is permitted per user); create an account for anyone other than yourself without that person’s permission; utilize a user name that belongs to another person with the intent of impersonation; utilize a user name or account that belongs to another without permission; or utilize a user name that would be considered offensive, vulgar, obscene, or unlawful.  We reserve the right to refuse registration of, or cancel a user name at any time.

We reserve the right to refuse service to anyone, and may change these terms at any time.  You are responsible for ensuring that these Terms of Use comply with all laws, rules and regulations that are applicable to you, and the right to access our website is revoked where these Terms of Use or our products and services are prohibited.

ACCESS AND LICENSE

Information and content provided on our website is for educational and informational purposes only, to be used solely for your own use, and not for the use or benefit of a third party.  Content (including without restriction: comments, descriptive text, services, products, and advertising) is never to be construed as advice of any kind.

We grant each user or visitor of our website a worldwide, non-exclusive, non-sublicensable and non-transferable license to use, copy, and reproduce the content found on our website solely for their own personal, non-commercial use.  Any other use is strictly prohibited without our express permission. Visitors and customers are allowed to review, read, or download for caching purposes, or print pages from our website for their own personal use, but you understand that you must not: republish content; sell, rent, license, reproduce, duplicate, or copy or otherwise use or exploit any of our website’s content for commercial purposes without our express written permission.

PAYMENTS

Our slogan is “100% Money Back Guarantee – Buy Without Risk” and we promise to make every effort to process your order timely and efficiently.  In return, you promise to pay for products ordered on time, in addition to any associated fees such as: shipping; taxes; and duties.   We accept all major credit cards and debit cards for payment.

You understand that you are also financially liable for charge backs and their associated fees, in the event your financial institution cancels or refuses payment.  In that event, we may terminate your account and our relationship.

ORDERS

To place an order, simply complete the “Order” form on our website and click the submit button. Upon receipt of your order, you will be issued a order number via the email address you supplied. For this reason, it is imperative we have a correct email address on file for your account.  All orders are subject to our terms, conditions, and policies.

Initial orders are accepted but not confirmed until they are inspected by our staff.  We must:  (i) verify the order placed as well as validate your payment method; and (ii) confirm that the products ordered are available and in stock.

Only upon inspection and verification will you then receive a confirmation email that your order is being processed. Orders must be for personal use only.  If for some reason we are unable to accept or process your order after payment is received, we will immediately contact you through email or by telephone.

Orders will be shipped to the address you provide, therefore it is imperative that we have your correct, and up-to-date information to make the shipment. Since our company is the importer of record relating to products ordered, you understand and agree that you must comply with all laws and regulations of your home country, or the jurisdiction where the products are being received.

We reserve the right to refuse service to a customer; terminate a customer’s account; remove or edit content; or cancel an orders at our sole discretion.

SHIPPING

We ship products nationally and internationally via a number of couriers, and we promise to ship your order within the estimated delivery time quoted.  Expedited delivery normally takes 2 – 4 extra business days (taking into consideration location and customs). Our products are typically dispatched within 1 – 2 business days of receipt of your order.   (Please allow additional time for international shipments). Shipment dates may vary due to inventory changes, force majeure, or unforeseen circumstances.  You can contact customer support at: info@jovovonaturals.com.  if you have not received your order by the date and time stated on your receipt.

If any product is damaged during the delivery process, you must file a claim with your shipper/carrier.

CUSTOMS AND DUTIES

You acknowledge and agree to be liable for, and financially responsible for any and all: taxes; import duties; or any other fees related to the shipment of your order.  Customs policies and duties vary from country-to-country; therefore, we recommend international customers contact their local customs office for more information prior to initiating an order on our website to determine any applicable import duties that may be levied on your products.

RETURNS AND REFUNDS

We offer a 100% no-risk; money back guarantee for all of our products. If you are unsatisfied with your purchase, you can return any items within thirty (30) calendar days of purchase to:

All returns must include a copy of your original purchase invoice in order for you to receive a refund for your purchase.   Refunds are issued for the full product purchase price less shipping costs. If charged to your debit or credit card, refunds will be credited back to the appropriate card we have on file for you.

CONTENT

Users acknowledge that all content they access, whether accessing our website, ordering product, or using our services, is at their own risk and users accept responsibility and liability for any damages or losses to themselves or any third party. “Content” includes and is not limited to:  information; data; text; video, audio, or media clips; comments; photographs; graphics; and any interactive features generated, provided, or otherwise made accessible by us or through our website.

We retain all rights, title and interest to our own content, which is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, as applicable. You agree not to infringe upon those rights and to abide by and maintain all copyright notices, information, and restrictions contained in any Content in relation to our website, products, and/or services.

RULES AND CONDUCT

You agree not to use our website or services for any improper, illegal, or prohibited purpose.   Harassment, bullying, obscenities, pornography, bigotry and violence is strictly prohibited. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which may contain or is linked to: spyware; malware; viruses; a Trojan horse; worm; or any other malicious computer software. Nor must you conduct any systematic or automated data collection activities, including but not limited to: scraping, data mining, data extraction and data harvesting, on or in relation to this website.

THIRD PARTY SITES AND SERVICES

Our website may permit you to link to other websites, services, or third party sites on the internet, and other websites, services or resources may contain links to our website.

You understand that accessing third party websites is done at your own risk. You acknowledge and agree that we have no control over third party websites, and you agree that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of these websites or resources.

You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, goods or services available on or through third party websites.

TERMINATION

We may terminate your access to all or any part of our website or services at any time, with or without notice to you.   You can terminate your account at any time by contacting our customer service department at: info@jovovonaturals.com.

You understand that once your account is terminated and deactivated, you will no longer have access to your account profile or purchase history.  In addition, you acknowledge that it might take several days for your account to be deleted from our servers.

All provisions of these Terms of Use, which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and choice of law provisions.

CUSTOMER SERVICE

If at any time you need to contact us about: products or services located on our website; the status of an order; your account; or account security; you can email us at: info@jovovonaturals.com. Please allow 24 – 48 hours for response time.

WARRANTY DISCLAIMER

You understand that we have no special relationship with or fiduciary duty to you. Our website is provided “as is”, without any express or implied warranty or guarantee. You acknowledge that we have no control over and no duty to take any action regarding: who gains access to our website and services; what content you access on our website; what effect this content may have on you; or what actions you may take as a result of having been exposed to content. You agree to release us from all liability from having acquired or not acquired content through our website.

You agree to release us from all liability relating to your connections and relationships with other users. You understand that we do not, in any way, screen users, and we make no warranties as to the conduct of users or the veracity of any information provided.

 INDEMNIFICATION

You agree to defend, indemnify, and hold our company harmless, along with: employees, contractors, directors, suppliers and affiliates from all losses, costs, actions, claims, damages, expenses (including reasonable legal costs) or liabilities, that arise from or relate to your use or misuse of, or access to our website, service, products, content, URL, links, or your violation of these Terms of Use.  We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with our company in asserting any available defenses.

DISPUTES

Any dispute regarding these terms shall be resolved in a professional and business-like manner, absent resolution, disputes shall be resolved mediation, with the parties agreeing to share the cost and choice of an unbiased, third party mediator located in Los Angeles, California.  The prevailing party shall be entitled to reimbursement of any and all costs and fees, including but not limited to attorney’s fees.

GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, and the United States of America, excluding its conflicts of law provisions, or C.I.S.G. (Convention for the International Sale of Goods and Services).

CONTACT

Email: info@jovovonaturals.com

Effective Date:  February 1, 2017

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